Refunds and exchanges are available for orders within 30 days of the delivery date. Items must be in original or like-new condition. We do not require return shipping for defective items — just send us a photo.
Email hello@trend-store.shop with your order number and a brief description of the issue. We'll respond within 1 business day with next steps. For defective products, include a photo and we'll process your refund or replacement immediately — no return required.
Once your refund is approved, we'll process it within 1–3 business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take 3–10 business days to appear on your statement.
We do not offer refunds for orders that have already been delivered and used extensively (beyond reasonable testing), or for orders where incorrect shipping addresses were provided by the customer.
If your order arrives damaged or goes missing, email us with your order number and we will send a replacement or issue a full refund — your choice. We stand behind every shipment.
Orders may be cancelled within 2 hours of placement if they haven't been shipped yet. Email us immediately at hello@trend-store.shop with your order number. After shipment, the standard return process applies.
Email: hello@trend-store.shop
We aim to respond within 1 business day.